Privacy Policy

1. Data Collection

ScalerX Lab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Agentic AI and Business Operating System (BOS) services.

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, contact number, email address, and professional title that you voluntarily give to us when interacting with our AI agents (AgentX) or scheduling a deployment review.
• Operational Data: For our enterprise clients, we securely process non-identifiable, aggregated hospital throughput metrics and billing volume data strictly for the purpose of maintaining our BOS Kernel efficiency.
• Derivative Data: Information our servers automatically collect when you access the platform, such as your IP address, browser type, operating system, and access times.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your enterprise account.
• Deliver targeted operational solutions (such as customized FinTech revenue tracking or Neural OPD Routing recommendations).
• Improve the algorithmic accuracy of our Agentic AI models.
• Process payments and refunds for our infrastructure services.
• Respond to service requests and provide proactive deployment support.

3. Data Security & Sovereign Instances

We use administrative, technical, and physical security measures to help protect your personal information. ScalerX BOS is deployed as a sovereign instance. Your enterprise data remains air-gapped and secured via military-grade Row-Level Security (RLS) and our proprietary Orphaned Lead Protection protocols.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

4. Contact Us

If you have questions or comments about this Privacy Policy, please contact our deployment command at: